Store Policy

Shop Hair Queen is dedicated to bringing you an amazing shopping experience from start to finish! We will happily accept returns for Shop Hair Queen products within 30* days from delivery date. Only customers with a delivery address outside of the continental United States have 45* days from delivery to return items. Items must be in new, unopened, and original packaged condition.


Eligible Returns:

  • Brand new, unopened and unused items in original packaging
  • Items that match up with customer's order invoice (color, quantity, or style)
  • Non-Sale, full priced items
  • Items that are within 30* days from delivery (45* days for delivery addresses outside the continental U.S. only)
  • Defected items

Ineligible Returns:

  • Sale or Final Sale items cannot be returned for any reason
  • Cosmetics
  • Used items
  • Hair Dye (semi or permanent)
  • Items that are opened
  • Items with opened or damaged packaging 
  • Items that are past 30* days from delivery (45* days for deliveries outside the continental U.S only- No exceptions)

To Start a Return:

  1. Please email with the reason for return or exchange.
  2. Include pictures, your order invoice, and a detailed description of the reason for return. This will help speed up the return process.
  3. After a team member reviews your request, you will receive an email regarding your return request within 24-48 business hours.

Shipping A Return

Once your return request has been approved, a member will reach out to you with the cost of return shipping. Return shipping cost will either be processed:

  • In a separate invoice or
  • Based on the return issue, may be deducted from your refund amount if USPS is selected as the shipping method

If you choose to use a different shipping service other then USPS, you MUST email us with the appropriate tracking information and company name.

Processing Shipping Refunds :

Shipping refunds are not guaranteed. Refunds for shipping is based on the discretion of HQ. In some cases, depending on the nature of return/exchange shipping will be refunded if error was made by shop hair queen

The customer is responsible for shipping costs of unwanted merchandise. We can issue a return label via email or customer can utilize another shipping service to return their merchandise

With returns that are based on shipping error made by Shop Hair Queen  We will absorb the shipping fee and returns will be shipped by UPS or USPS.

Processing Refunds:  

Once your return is received and inspected:

  • An email will be sent to notify you that we have received your returned item and if approved, verify return shipping information.
  • Based on the return issue, you will also be notified of the approval or rejection of your refund. You may incur a 20-50% restocking fee on any returns based on product conditions. All returns and exchanges can be rejected if inspection has shown signs of damage and/or use that were not communicated before the return and/or created during shipping and handling.
  • If you are approved, then your refund will be processed and a credit will automatically be applied to original method of payment within 3-5 business days. If the length of your return is extended past the 3-5 business day period, please contact your financial institution first before notifying us.